Xbox Live Down for Launching Games & More, Microsoft Investigating (Update #5)

Those looking for some weekend gaming on their Xbox platforms, you’ll sadly be greeted with an Xbox Live down message if you try and launch games, and initiate remote play/cloud gaming! This problem has persisted from May 6 (yesterday) and is still ocurring now (May 7).

Update #5 (May 7, 5:39 PM ET): Microsoft states that they are still working on the issues, and players should see improvements with launching games by rebooting their Xbox consoles.

We are still working on resolving the issue. In the meantime players may see improvement with launching games by rebooting your Xbox console. Keep an eye on our status page for updates. https://t.co/PzAdjUFMJj https://t.co/M94V8h2QKv

— Xbox Support (@XboxSupport) May 7, 2022

Update #4 (May 7, 4:11 PM ET): Xbox Live is having issues again! Here’s the latest announcement from Microsoft:

We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates. https://t.co/kQKp1LYR4o

— Xbox Support (@XboxSupport) May 7, 2022

Update #3 (May 7, 1:00 PM ET): Xbox Live went down again, but Microsoft announced that they have remedied the situation:

Users should once again able able to purchase and launch games, and start Cloud Gaming sessions. Thank you for your patience and happy gaming! https://t.co/k9oHXeIXbT

— Xbox Support (@XboxSupport) May 7, 2022

Update #2: Microsoft has sorted everything out, and gamers should be able to play normally.

All users should once again be able to launch games and start Cloud Gaming sessions. Thank you for your patience and happy gaming! https://t.co/OGCIVFbyuw

— Xbox Support (@XboxSupport) May 7, 2022

Update #1: Microsoft said that they are seeing improvements in launching games, though more work is being done.

Players may see improvement when launching games and start Cloud Gaming sessions. We are working on reaching full resolution. If you are still seeing impact, rebooting your console may help. Keep checking our status page for updates.https://t.co/PzAdjUFMJj https://t.co/crddHgU9Vb

— Xbox Support (@XboxSupport) May 7, 2022

Multiple users have reported on the issue as far back as eight hours ago, with Microsoft acknowledging the problem. With some of the main problems players are seeing appearing as:

The person who bought this game needs to sign in

Failed to start cloud gaming session”

…and more. The Xbox subreddit has the following thread still active:

Are the servers down? My xbox won’t start apps. from xbox

Checking the Xbox Status page, it mentions as Cloud Gaming & remote play, and Games & gaming as still having “major outages:”

The latest update from the official Xbox Support Twitter account has mentioned that players are still experiencing issues lainching games and for Cloud Gaming sessions, and they are still investigating:

We understand users are still experiencing issues launching games and starting Cloud Gaming sessions. We have the right people investigating and will update here as we get more information. Thank you for your patience.https://t.co/PzAdjUFMJj https://t.co/94DFLl0znJ

— Xbox Support (@XboxSupport) May 7, 2022

We’re keeping a close eye on this one, and will update the post if there’s something new to share, so hit that F5 (refresh) button from time to time. If you can connect and use Xbox Live normally, leave a comment below and let us know where you’re located.